Effective Date: May 15, 2025
Last Updated: October 17, 2026
Welcome to InstantImpact.io. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our platform. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms
By using our website or any of our software solutions, consulting services, or related offerings, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy.
2. Eligibility
You must be at least 18 years old or have the permission of a legal guardian to use our services. By using InstantImpact.io, you represent and warrant that you meet these requirements.
3. Use of Services
You agree to use our services only for lawful purposes and in accordance with all applicable laws and regulations. You may not:
- Use our services in a manner that violates any applicable laws or regulations;
- Attempt to gain unauthorized access to our systems or data;
- Interfere with the security or integrity of our website or services;
- Reverse-engineer, decompile, or disassemble any portion of our services without prior written consent.
4. Intellectual Property
All content, trademarks, service marks, trade names, logos, and software associated with InstantImpact.io are the property of InstantImpact.io or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content without our prior written permission.
Work created specifically for a customer under a purchased service is treated differently. Ownership of those deliverables is governed by Section 5 (Consulting and Development Services), which overrides this section for client deliverables.
5. Consulting and Development Services
This section applies to all consulting, development, and support services purchased from InstantImpact.io, in addition to the rest of these Terms. Where this section conflicts with another section of these Terms, this section controls for purchased services.
5.1 Services
The scope, deliverables, and limits of each service are as described on that service’s product page at the time of purchase. Prices are in US dollars and do not include sales tax. Washington sales tax is charged where required.
5.2 No Guaranteed Outcomes
We do not guarantee outcomes. An assessment does not guarantee that a problem will be fixed. Prepaid hours buy professional time, not a guaranteed result within those hours.
5.3 Payment
Fixed-price services and prepaid hour blocks are paid in advance. Monthly Application Support is billed monthly in advance. Custom development is quoted individually, with a 50% deposit before work begins and the balance due on delivery.
5.4 Getting Started
After purchase, you complete a project intake form. Work is scheduled once we have received your completed intake form.
5.5 Prepaid Hours
Development and Troubleshooting hours are valid for 12 months from the date of purchase.
5.6 Monthly Application Support
Monthly Application Support reserves 4 hours each month for approved maintenance, troubleshooting, and minor enhancements. The following terms apply to that service:
- Requests are acknowledged within one business day.
- There is no after-hours or emergency response guarantee.
- Unused hours do not roll over from one month to the next.
- Work beyond the 4 reserved hours is purchased as Development and Troubleshooting blocks, and we obtain your approval before that work starts.
- You may cancel at any time. Cancellation takes effect at the end of the month you have already paid for.
- There is no refund for a partial month, and there is no minimum term.
- This service is not unlimited support.
5.7 Refunds
You may have a full refund for any service where work has not started. There are no refunds for time already worked or for reports already delivered.
5.8 Customer Responsibilities
You agree to provide accurate information and the access we need in order to do the work, and to back up your applications and data before work begins. InstantImpact.io is not liable for data loss caused by pre-existing problems in your systems.
5.9 Confidentiality
We keep your data, code, and business information confidential, and we use them only to perform your work. Copies we hold are deleted when the engagement ends, unless you ask us to keep them for ongoing support.
5.10 Ownership of Deliverables
Once you have paid in full, you own the custom code and documents created specifically for you. InstantImpact.io keeps ownership of its pre-existing tools, code libraries, and general know-how. Where any of those are included in your deliverables, you receive a permanent, non-exclusive license to use them, limited to the version delivered, with no entitlement to future updates or improvements. This paragraph overrides Section 4 (Intellectual Property) for client deliverables.
5.11 Limitation of Liability for Services
In addition to Section 7 (Limitation of Liability), our total liability for any engagement is limited to the amount you paid for that service.
6. Disclaimer of Warranties
Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or secure.
7. Limitation of Liability
To the maximum extent permitted by law, InstantImpact.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from:
- Your use of or inability to use our services;
- Any unauthorized access to or use of our servers;
- Any bugs, viruses, or other harmful code transmitted through our platform.
8. Indemnification
You agree to indemnify, defend, and hold harmless InstantImpact.io and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your use of our services or your violation of these Terms.
9. Modifications to Terms
We reserve the right to update or modify these Terms at any time. If we make material changes, we will post a notice on our website. Continued use of our services after changes become effective constitutes your acceptance of the updated Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in Washington.
11. Contact Us
If you have any questions about these Terms, please contact us at:
InstantImpact.io
7222 E Taylor Street
Port Orchard, WA 98366
Email: [email protected]